August 26, 2022

Improving the information architecture of the Smart Pension member app

In this article we explain how we used tree testing to measure and improve the effectiveness of our information architecture

June 17, 2022

Making ‘Help’ helpful with search analytics

It’s not always easy to find out what users are trying to do when they interact with your product, or where they need more help – this article explains how we used site search analytics to learn about user intent, leading us to design a new feature