Cookie policy and information

Updated 4th October 2019

What are cookies?

Cookies are small text files that we place on your computer or device when you visit our websites. We used cookies to make our website work more efficiently and to provide information to us about the site or about you.

We use the following cookies types on our sites

  • Strictly necessary cookies: these are cookies that are required for the operation of our website, for example, cookies that enable you to log into secure areas of our website.
  • Analytical or performance cookies: these allow us to recognise and count the number of visitors to our site and enable us to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies: these are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies: these cookies record your visit to our website, the pages you have visited and the links You have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests if you agree that we can, we may also share this information with third parties for this purpose.

Examples of when we might use cookies

  • Account and other user details: we may store your email address, settings, details of your previous visits to the website, and other account related details so that you can more easily use the features on our websites. We may also store information provided in a survey form, or details given when you have requested information from us.
  • Statistics: we use tools like Google Analytics to better understand how our website performs and where to improve it. These tools may collect various pieces of information cookies, such as the type of browser or platform you use, your IP address, location, timings, browsing patterns, and other details about your use of our site. We use this information to see the total figures and patterns for visitors to our website (we do not see any individual data). You can turn off or amend the Google Analytics or third-party settings by opting out from them. We provide the links below.
  • Social sharing: we have enabled sharing on our [autoenrolment site] so you can share our content on various social media sites. As a result, these third-party websites (such as LinkedIn or Facebook) use a cookie on your computer or other device if you use these sharing options, or if you are logged into your social media profile while accessing our website.
  • Customer service: we have customer interactive tools like Live Chat and support FAQs. These tools use a cookie so that, should you wish to continue a previous conversation, you can pick up where you left off. 

The following is a list of the analytics and advertising cookies we use on our website

  • gid (Analytics): registers a unique ID that is used to generate statistical data on how the visitor uses the website.
  • _gat (Analytics): used by Google Analytics to limit the number of times the website communicates with Google in a short period
  • collect (Analytics): used to send data to Google Analytics about the visitor's device and behaviour across devices and marketing channels.
  • _gac_ (Advertising): used by Google Analytics to provide non-personal information to Google AdWords to re-engage visitors
  • ads/ga-audiences (Advertising): used by Google AdWords to re-engage visitors based on their online behaviour across websites.

Cookies on

We also use cookies on our website primarily as a way to offer our customers a better user experience and to help us to remember you when you return to our site. For further information please visit our privacy policy here

Please be aware that by accessing our autoenrolment website, with your browser set to enable cookies, you agree and consent to our use of cookies as set out in this policy and our privacy policy.

If you wish to remove these cookies from your computer, or to disable the use of cookies completely, you can do this at any time via the settings in your browser as provided below. Please remember that this will mean you have to enter all your account details when logging into your account area and may adversely affect other functionality on the website.

Managing cookies with your browser's settings

If you would like to control the cookies on our site, your browser can enable, disable, and delete cookies. These settings are usually located within the "Help", "Tools", or "Edit" settings. Helpful information is provided by most browsers, including:

If you use a different browser, you may wish to consult its documentation, or read further information about cookies at


Third party analytics

We also use third-party analytics and advertising services provided by Google to allow us to measure traffic and usage trends. We primarily use the following analytical and advertising tools. 

Further information of their privacy policy and opt out tools are provided here for your convenience: