Overall, the vast majority of respondents (72%) say they believe it’s important to be able to access their retirement finances online.
The COVID-19 pandemic has accelerated the use of digital tools in other areas, such as retail, and remote working. Our research shows that, across all regions studied, COVID-19 has been a factor in accelerating demand to access retirement finances online.
More than a quarter (26%) said that the pandemic had made it more important for them to be able to access retirement finances online. It may be expected for this effect to be more present among younger people, but those aged 55 and over reported very similar feelings, with 23% saying it has become more important for them to access retirement savings online.